{"id":2587,"date":"2021-07-03T16:45:34","date_gmt":"2021-07-03T19:45:34","guid":{"rendered":"https:\/\/tienda.grantotem.com\/?page_id=2587"},"modified":"2021-07-03T16:45:37","modified_gmt":"2021-07-03T19:45:37","slug":"politicas-de-reembolso","status":"publish","type":"page","link":"https:\/\/tienda.grantotem.com\/en\/politicas-de-reembolso\/","title":{"rendered":"Refund policy"},"content":{"rendered":"<p>If you wish to make an exchange or return, we remind you that the item must be in perfect condition, including its packaging.&nbsp;&nbsp;<strong>If the customer has purchased two or more products, they can request a partial refund, clearly requesting the amount to be refunded.<\/strong><\/p>\n\n\n\n<p>To process your request we will need you to provide us with some information about the purchase and the reason for the exchange\/return so that we can also evaluate your purchasing experience.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block\">Remember to do it within 15 days of receiving the order. Write us an email at <a href=\"mailto:ventas@grantotem.com\" target=\"_self\">ventas@grantotem.com<\/a>\u00a0with your request, indicating your name and order number and we will respond within 24 to 48 business hours.<\/p>\n\n\n\n<p><strong>REFUND<\/strong><\/p>\n\n\n\n<p>We make refunds in the same payment method that you used when placing your order. To do this, once the return has been received and reviewed, we will proceed with the refund. At that time, we will send you a confirmation email. The refund will be made within a maximum period of 10 days.&nbsp;<strong>Refund due to: Fraudulent or unauthorized transaction, the amount charged on the customer's invoice is not the same as that shown on the website, and duplicate charges \u2013 within 5 days of notification of the charge.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Si deseas realizar un cambio o una devoluci\u00f3n, te recordamos que es necesario que el art\u00edculo est\u00e9 en perfectas condiciones, tambi\u00e9n su packaging.&nbsp;&nbsp;Si el cliente ha comprado dos o m\u00e1s productos puede solicitar un reembolso parcial, solicitando claramente la cantidad a reembolsar. Para tramitar tu solicitud necesitaremos que nos facilites algunos datos de la compra [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2587","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tienda.grantotem.com\/en\/wp-json\/wp\/v2\/pages\/2587","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tienda.grantotem.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tienda.grantotem.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tienda.grantotem.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tienda.grantotem.com\/en\/wp-json\/wp\/v2\/comments?post=2587"}],"version-history":[{"count":1,"href":"https:\/\/tienda.grantotem.com\/en\/wp-json\/wp\/v2\/pages\/2587\/revisions"}],"predecessor-version":[{"id":2588,"href":"https:\/\/tienda.grantotem.com\/en\/wp-json\/wp\/v2\/pages\/2587\/revisions\/2588"}],"wp:attachment":[{"href":"https:\/\/tienda.grantotem.com\/en\/wp-json\/wp\/v2\/media?parent=2587"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}