FAQ
Frequently Asked Questions
We offer three kits: Basic, Blacksmith and Craftsman.
- The Basic Kit contains 6 essential pieces to get started.
- The Blacksmith Kit includes 9 pieces, adding additional tools to the Basic one.
- The Artisan Kit contains 10 pieces, and includes all the pieces from the other kits plus the snail mold, which is used to make double curls and circles up to 20 cm in diameter.
- AstroPay: Available in Brazil, Canada, Chile, Colombia, Ecuador, India, Mexico and Peru. This option allows you to use local payment methods in these countries.
- PayPal: Available for everyone. You can pay through 2Checkout with your PayPal account linked to your credit card or available balance. If you don't have an account, you can also pay as a guest using your credit card. It's a safe and fast option that allows you to make purchases from any country with just one click.
- Bank Transfer: From the United States, Europe and Australia, you can also make your purchase by local bank transfer. To do this, contact us via WhatsApp +5491162070332 or email ventas@grantotem.com
Most likely you are not logged into PayPal. To log into PayPal you must press the “PayPal” button when you are in the checkout as shown in the image below.
If you insert a VISA, Mastercard, Diners or Amex card directly there, it will not be accepted. For international payments, PayPal is the only option.
We ship from Argentina to almost the entire world via DHL. Shipping is dispatched the next business day after your purchase and arrives between 4 and 10 days, depending on your location.
- America: Between 35 and 40 USD.
- Europe: Between 45 and 49 USD.
- Rest of the World: Between 50 and 60 USD.
Yes! Once we ship your kit, you will receive an email with the tracking number so you can keep track of the status of your shipment.
In some countries, import taxes may apply depending on the purchase amount. If applicable, the post office will collect the fees.
Prices on the website are expressed in US dollars. You can calculate the approximate price by multiplying the dollar value by the current exchange rate in your country (check the exchange rate on Google).
If you pay with AstroPay, the equivalent price in your local currency will be displayed at the time of payment. On the other hand, if you choose PayPal, the charge will be made in dollars, and your credit card will automatically convert the amount to your local currency.
All purchases must be made through our online store at tienda.grantotem.com
From the United States, Europe and Australia, you can also make your purchase by local bank transfer. To do this, contact WhatsApp +5491162070332 or email ventas@grantotem.com